International Wellbeing Insights
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Privacy Policy

Privacy Policy

Privacy Policy

  1. Who we are
  2. Information we collect about you
  3. Information we collect and why we use it
  4. Legal basis for using your information
  5. Marketing
  6. Sharing your Information
  7. Keeping your information safe
  8. How long we hold your information for
  9. Your rights
  10. Cookies

1. Who We Are

International Wellbeing Insights are a “data controller” for the purposes of the Data Protection act 1998 and (from 25 May 2018) the EU General Data Protection Regulation 2016/679 (“Data Protection Law”).

This means we are responsible for, and control the processing of, your personal information. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

International Wellbeing Insights may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

This privacy policy sets out how International Wellbeing Insights uses and protects any information that you give organisation when you use this website ( or or

For further information about our privacy practices, please contact our Data Protection Officer by:

  • Writing to International Wellbeing Insights / TA The Stress Management Society, Suite S, Quay West, Salamander Quay, Harefield, UB9 6NZ
  • Emailing

2. How we collect information about you

Personal Information
  • Name and job title, organisation (where relevant)
  • Contact information including email address, telephone number
  • Demographic information such as address, postcode, preferences and interests, organisation size and industry
  • Other information relevant to customer surveys and/or offers
  • When you call us or send details via post or meet us in person
  • Credit/debit card details (if you are making a purchase or donation)
  • Information relating to your membership applications such as date of birth, education history, professional training history and qualifications, memberships of other professional bodies and references contact details.
  • Copies of email history where we have corresponded
  • Notes on any phone calls we may have
Sensitive Information

Clients will be advised before we consult on a one-to-one basis that we collect sensitive information using a password protected survey to ascertain past medical history, current personal mental wellbeing and general life outlook.

The information will be stored on our encrypted server in a password protected folder; access will be granted to the project manager and designated coach only. Sensitive information will be deleted at the end of the project or when requested in writing.

Sensitive information will be gathered through face-to-face or phone interviews, business data provided by clients or emails. We can and will adhere to any provided Non-disclosure Agreement.

3. What we do with the information we gather:

  • We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • To provide the services of goods that you have requested
  • To update you with important administrative messages about your donation, membership, an event or services or goods you have requested
  • Internal record keeping to keep a record of your relationship with us
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • For quality and training purposes
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

4. Legal basis for using your information

In some cases, we will only use your personal information where we have your consent or because we need to use it in order to fulfil a contract with you (for example, because you have placed an order on our website or by phone or email).

However, there are other lawful reasons that allow us to process your personal information and one of those is called ‘legitimate interests’. This means that the reason that we are processing information is because there is a legitimate interest for International Wellbeing Insights to process your information to help us to ensure that everyone experiencing a problem with stress or wellbeing gets both support.

Whenever we process your Personal Information under the ‘legitimate interest’ lawful basis we make sure that we take into account your rights and interests and will not process your personal information if we feel that there is an imbalance.

Some examples of where we have a legitimate interest to process your Personal information are where we contact you about our work via post, use your personal information for data analytics, conducting research to better understand the causes of stress and poor wellbeing, improving our services, for our legal purposes (for example, dealing with complaints and claims), or for complying with guidance.

5. Marketing

We will only contact you about our work phone, email or direct mail, if you have agreed for us to contact you by opting in to our communication.

We will contact you if you submit a contact us form or business consultation form via the site, but you will have the opportunity to opt in or opt out from our database.

You can update your choices or stop us sending you these communications at any time by contacting or clicking the unsubscribe link at the bottom of the relevant communication.

6. Sharing Your Information

The information you provide us with is mainly accessed by members of staff at International Wellbeing Insights. We may provide your information to our Partners or Suppliers who are required to comply with Data Protection Laws and ensure that they have appropriate controls in place to secure your information.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to International Wellbeing Insights/TA The Stress Management Society, Suite S, Salamander Quay, Quay West, Harefield, Middlesex, UB9 6NZ.

7. Keeping your information safe

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.

Our website contains links to our sister companies, which are covered by this privacy policy. By agreeing to disclose your personal information to International Wellbeing Insights or our sister companies: The Stress Management Society (, Feel Karma ( and Stress Mood Cards ( will be governed by this privacy statement.

Our website may also contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Any debit or credit card details which we receive on our websites are passed securely to PayPal or Stripe our payment processing partners, according to the Payment Card Industry Security Standards.

8. How long we hold your information for

We only keep it as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations.

9. Your Rights

You have various rights in respect of the personal information we hold about you – these are set out in more detail below. If you wish to exercise any of these rights or make a complaint, you can do so by contacting Data Protection Officer at The Stress Management Society, Suite S, Quay West, Salamander Quay, Harefield, UB9 6NZ, by email at and by phone on +44 (0)203 142 8650. You can also make a complaint to the Information Commissioner’s Office:

  • Access to your personal information: You have the right to request access to a copy of the personal information that we hold about you, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. You can make a request for access free of charge. Please make all requests for access in writing, and provide us with evidence of your identity.
  • Right to object: You can object to our processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. Please contact us as noted above, providing details of your objection.
  • Consent: If you have given us your consent to use personal information (for example, for marketing), you can withdraw your consent at any time.
  • Rectification: You can ask us to change or complete any inaccurate or incomplete personal information held about you.
  • Erasure: You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.
  • Portability: You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.
  • Restriction: You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.
  • No automated-decision making: Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. You have the right not to be subject to automated decisions that will create legal effects or have a similar significant impact on you, unless you have given us your consent, it is necessary for a contract between you and us or is otherwise permitted by law. You also have certain rights to challenge decisions made about you. We do not currently carry out any automated decision-making.

Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request.

10. Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

For further information about our privacy practices, please contact our Data Protection Officer calling us +44 (0) 0203 142 8650 or email You can also write to us at:

The Stress Management Society
Suite S, Quay West
The Lighthouse
Salamander Quay